Products

IRIS Multi Energy System

An innovative system dedicated to companies engaged in the sale of electricity and gas. A complex solution supporting the full client lifecycle, from client acquisition, through the TPA process, the completion of financial settlements, after-sales service, to contract renewals or extensions. This process is executed through two key modules: CRM and Billing. This solution is equipped in the online customer service which ensures easy contact between client and seller. IRIS system can be implemented through a cloud-based module or as an OnPremise solution.

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Enterprise – Sales and Customer Care Management E-SCCM

Enterprise Sales and Customer Care Management system (E-SCCM) was designed for the changing energy market and its sales processes. Energy companies sell more and more non-tariff products through various sales channels, which results in the need for tools to manage the increasingly complex sales processes.

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Microsoft Dynamics CRM

The international leader in business solutions, highly ranked in the Gartner Special Reports. A complex marketing, sales, after-sales service and client communication tool, designed with the latest trends. It has an option of increasing the number of features with its own extensions, i.a. thanks to linking Dynamics CRM with social media sites. The software is available in two versions of licensing and implementing - OnPremise (implementation in client's location) and Online (cloud-based implementation).

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Electronic Time Management E-TM

E-TM – an application dedicated to companies from a broadly defined outsourcing sector, especially Shared Services. The main purpose of this system is to control and analyze activities undertaken for individual customers of services in order to settle the real time of providing services. The system is an analytical tool, especially efficient with the reorganization of subjects/entities and the optimization of processes.

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alfa Contact Center

The product of Alfavox Sp. z o.o. is an effective tool for comprehensive and intelligent handling of telephone traffic in a company. This solution provides a fully featured customer service support system facilitating different communication channels, different modes of operation, inbound and outbound channel and mixed options service, as well as a full set of features and tools to manage the platform. Alfa Contact Center can be fully integrated with all the systems of Ebicom.

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