An innovative system dedicated to companies engaged in the sale of electricity and gas. A complex solution supporting the full client lifecycle, from client acquisition, through the TPA process, the completion of financial settlements, after-sales service, to contract renewals or extensions. This process is executed through two key modules: CRM and Billing. This solution is equipped in the online customer service which ensures easy contact between client and seller. IRIS system can be implemented through a cloud-based module or as an OnPremise solution.
DetailsEnterprise Sales and Customer Care Management system (E-SCCM) was designed for the changing energy market and its sales processes. Energy companies sell more and more non-tariff products through various sales channels, which results in the need for tools to manage the increasingly complex sales processes.
DetailsA new way of communication with the customer, offering a wide range of possibilities, showing the innovativeness of your company and indicating the pace of development of your company. It works 24 hours a day, 7 days a week, holding a conversation with unlimited number of users at the same time, relieving your Call Center. It answers the most frequently asked questions, builds a positive image of the company and at the same time collects information about customer needs. Based on this information, you can make business decisions that are important for your company. Arousing positive feelings of your customers, EbiBot builds trust and allows you to stay ahead of the competition.
DetailsE-TM – an application dedicated to companies from a broadly defined outsourcing sector, especially Shared Services. The main purpose of this system is to control and analyze activities undertaken for individual customers of services in order to settle the real time of providing services. The system is an analytical tool, especially efficient with the reorganization of subjects/entities and the optimization of processes.
DetailsThe product of Alfavox Sp. z o.o. is an effective tool for comprehensive and intelligent handling of telephone traffic in a company. This solution provides a fully featured customer service support system facilitating different communication channels, different modes of operation, inbound and outbound channel and mixed options service, as well as a full set of features and tools to manage the platform. Alfa Contact Center can be fully integrated with all the systems of Ebicom.
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